May 23 - 26, 2016
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We invite you to send any questions or requests by using our quick form below. For inquiries regarding employment, please visit our careers section. email@example.com
For product-specific inquiries, please visit our product sections.
EnCase Analytics, EnCase Cybersecurity, EnCase eDiscovery, EnCase eDiscovery Review, EnCase Enterprise, EnCase Forensic, and EnCase Portable.
Monday - Friday, 7am - 5pm (PT)+1 (626) firstname.lastname@example.org
Frequently Asked Questions Product Registration Form
For answers to questions not listed here, please call us at 1 (626) 229-9191 or complete the Customer Service Request Form.
Information about Export Compliance and Controls
I want to place an orderOrders can be placed through our Sales department. They can be reached by phone at 1 (626) 229-9191, or via e-mail at email@example.com.
I want information about your classesPlease contact our Training department at 1 (626) 229-9191 or visit our Training & Certification pages. You can also reach Training via email at firstname.lastname@example.org.
I need technical support for my softwarePlease contact our Technical Support department at 1 (626) 229-9191 or fill out the Online Tech Support Request Form.
I need technical support for my Tableau itemPlease contact our Tableau support team at email@example.com, or by phone at 1 (262) 522-7890.
I need to renew my service agreementPlease contact our maintenance renewals team at firstname.lastname@example.org.
I want to update my contact informationPlease complete the Customer Service Request Form and include detail related to the items that need to be updated. Please reference your dongle ID or order number whenever possible.
I need an invoicePlease send an e-mail to email@example.com or call 1 (626) 229-9191. Please include the following information:
I don’t understand the charges on my invoicePlease send an e-mail to firstname.lastname@example.org or call 1 (626) 229-9191. Please include the following information:
How do I access my software downloads?For all EnCase version 6 and version 7 products, including modules and EnLicenses, please register your license. You will receive your downloads via email approximately fifteen minutes after registration.
How do I change the point of contact for software updates?Each dongle can be registered to a single point of contact at your organization. If this point of contact has changed, or you want to request your software updates be resent, please register your dongle.
I want to track my orderPlease complete the Customer Service Request Form to obtain shipping information on your order. Please include the following information:
I have a lost, broken, or defective security keyFor questions regarding lost, broken or defective EnCase® security keys, please contact Customer Service via phone at 1 (626) 229-9191, or use the online Customer Service Request Form. We will prepare the appropriate paperwork and email it to you. Please review, sign and fax-back to the fax number on the form. Please note that there may be fees assessed for the replacement of your item and licensing must be verified prior to replacement. Forms received by 12 pm Pacific Time will be processed for shipping on the date received (pending validation and appropriate payment information as applicable).
I want to exchange physical security keys for electronic licensesFor questions regarding an exchange from physical security keys to EnCase® electronic licenses, please contact Customer Service via phone at 1 (626) 229-9191, or use the online Customer Service Request Form. We will prepare the appropriate paperwork and email it to you. Please review, sign and fax-back to the fax number on the form. Please note that there may be fees assessed for the replacement of your item and licensing must be verified prior to replacement. Forms received by 12 pm Pacific Time will be processed for shipping on the date received (pending validation and appropriate payment information as applicable).
*Dongle ID will be found by inserting the security key, opening EnCase and clicking on Help/About EnCase. *Fastbloc and EnCase Neutrino serial #'s can be found on the unit.
You're invited to visit our Guidance Software
for registered EnCase® customers, which offers technical forums, a knowledge base, a bug tracking database, live chat, and an Online Submission Form. For optimal technical assistance, please use the Online Submission Form. If you do not have access, please
EMEA and APAC Customers can call +800-GUIDANCE (+800-4843-2623)
Note: Please do Not Dial US Country Code 1, Just use your countries proper Exit Code.
To learn more about our professional services offerings, please drop us a line using the form below.
We're here to listen and understand what you need. Our solution specialists can provide detailed answers to your questions, schedule a personlized demo, and provide price quotes when you're ready. You can expect a reply within 24-48 hours.
For information on training or certification, please contact us at 1 (626) 463-7966 or fill out the form below.
For North America inquiries:
Cynthia Siemens+1 (626) email@example.com
For analyst inquiries:
Michael Harris, Chief Marketing Officer+1 (626) 768-4645Michael.Harris@guidancesoftware.com
If you'd like investor information from Guidance Software or if you have any questions, please visit our Investor Relations page and call or email:
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